FAQ

Will The Ultimate Phone Holder fit over my large-screen phone?
Yes, The Ultimate Phone Holder accommodates any large screen phone, even with a (non-novelty) phone case.

Will The Ultimate Phone Holder leave sticky residue or damage my dashboard?
No, the Ultimate Phone Holder silicone formula is specially designed to not damage your dashboard.

Is it easy to remove The Ultimate Phone Holder?
Yes, it is very simple to remove The Ultimate Phone Holder. Just flip up the locking switch and it will release the suction grip. No pulling or tugging required.

Does the Ultimate Phone Holder rattle while driving?
No, The Ultimate Phone Holder is very sturdy. The cushioned auto-lock tray is shock absorbing. Once your phone is locked in, it is held securely in place, even on rough and bumpy roads.

Will The Ultimate Phone Holder stay secure in hot or extreme cold temperatures?
Yes, The Ultimate Phone Holder proprietary silicone suction cup formula can withstand direct sunlight and extreme hot and cold temperatures. It will not become loose or fall off your dashboard or windshield in extreme temperatures.

Will The Ultimate Phone Holder work on my textured dashboard?
Yes, The Ultimate Phone Holder is specifically designed to adhere to flat as well as textured surfaces. The premium silicone gel formula creates a vacuum powered seal that wills in air pockets on textured surfaces - giving your phone a completely secure hold.

Does The Ultimate Phone Holder block the phone’s back camera?
No, the support tray is 3.5 inches, which is smaller than the majority of phones. It will not interfere with the back or front camera. You can also position the phone higher in the auto-locking tray if you wish.

What is The Ultimate Phone Holder’s suction cup dimension?
The Ultimate Phone Holder suction cup has a diameter of 2.5 inches.

Can I wash The Ultimate Phone Holder’s suction cup?
Yes, you can wash the suction cup. Just rinse with cool water, let dry, and the stickiness will be restored.

Can The Ultimate Phone Holder be mounted on the windshield?
Yes, The Ultimate Phone Holder can easily be mounted on the windshield.

What charity does the Ultimate Phone Holder donate its proceeds to?
Ultimate Phone Holder proudly donates a portion of the proceeds to the American Red Cross.

What payment options are available?
We accept major credit cards, debit cards, and Paypal.

Where is my order? How can I check the order status?
We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.

When can I expect my order to be delivered?
Depending on location & stock availability, shipping can take up to two weeks.

Do you charge a cancellation fee?
We do not charge cancellation fees. We generally replace items that arrive severely damaged, and if your order needs to be refunded, we'll issue your refund within 10 business days from our last email.

What is your refund policy?
We have a 60-day 100% satisfaction guarantee. If within the 60-day period if you are not happy with your purchase, please send an email with your order number and contact information to support@ultimatephoneholder.com. We will walk you through the refund procedure. Please note that customers are responsible for the return shipping charges.

Is ordering online secure?
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

How do I contact you?
Reach out to us via our contact form that can be found here or email us at support@ultimatephoneholder.com